Client Company Information
The Ethiopian Immigration and Vital Events Agency (IVEA), together with Viditure, Inc., recognized the urgent need to move beyond outdated, manual systems that slowed down service delivery. Their vision was clear; to provide Ethiopian nationals with a modern, trustworthy digital solution that cuts through delays, ensures accuracy, and upholds the highest verification standards. By embracing this transformation, they aimed to make essential identification services faster, more secure, and more accessible to citizens everywhere.
The Challenge
For decades, Ethiopian citizens faced significant struggles in obtaining or renewing passports and origin IDs. The process was weighed down by cumbersome paperwork, long waiting times, and outdated manual systems, while nationals living abroad had little to no access to essential services. Limited verification methods left the system vulnerable to errors and inefficiencies, and the lack of transparency often left applicants uncertain about the progress of their documentation. It became clear that the government needed more than just an upgrade, it required a secure, scalable, and user-friendly digital solution that could integrate modern technologies, straighten workflows, and rebuild public trust by delivering faster, safer, and more transparent services for all Ethiopians, both at home and abroad.
How We Helped
Treinetic, in partnership with Viditure, conceptualized and delivered Digital Invea, a comprehensive platform designed to transform Ethiopia’s passport and origin ID services through automation and transparency. The solution introduced fully digitalized processes for passport issuance, origin ID issuance, and renewals, drastically reducing delays and eliminating manual inefficiencies. To ensure legal and secure identity verification, the platform embedded advanced features such as video consent and e-signature integration, while address validation strengthened accuracy and compliance. Most importantly, Digital Invea bridged the gap for Ethiopian nationals across the globe by providing seamless access on Web, Android, and iOS platforms, empowering citizens to access critical services anytime, anywhere.
Specific Actions Taken
End-to-End Automation
Digital Invea redefined how passports and origin IDs are applied for, processed, and renewed by introducing full automation across every stage. From the moment an applicant submits a request, the system streamlines the workflow, removing unnecessary delays and bottlenecks that previously plagued the process. Paperwork, once a major hurdle, was completely eliminated by digitizing forms and automatically transforming them into standardized, compliant PDFs, ensuring efficiency, accuracy, and consistency in documentation.
01
Advanced Verification Methods
To strengthen trust and legality, Digital Invea incorporated advanced identity verification measures. Video consent enabled real-time validation of applicants, offering an additional layer of authenticity while reducing the risk of impersonation or fraud. Complementing this, legally recognized e-signatures were introduced, providing both applicants and authorities with a secure and auditable method of approval. Together, these verification methods boosted system security and enhanced user confidence in the digital process.
02
Security and Compliance
Recognizing the sensitivity of national identification services, the platform was designed with uncompromising security at its core. Tamper-proof documentation ensured that once generated, records could not be altered or forged, while full traceability guaranteed every action in the system could be tracked and audited. Treinetic partnered with GlobalSign, a globally recognized certification authority, to implement document certification, further reinforcing compliance with international standards and safeguarding the integrity of government records.
03
Third-Party Integrations
Digital Invea seamlessly connected with trusted third-party services to extend its capabilities. Shipshap was integrated to provide accurate address validation, ensuring applications aligned with national and international standards. For instant communication, Twilio and SNS were embedded to deliver real-time SMS and email notifications, keeping applicants updated at every step. Genius SDK enhanced the document capture process, enabling secure, high-quality uploads of identification documents. Meanwhile, Stripe was introduced as the payment gateway, ensuring citizens could complete transactions easily and securely from anywhere in the world.
04
Cross-Platform Accessibility
Accessibility was central to the platform’s design. To bridge the service gap for both local and global citizens, Digital Invea was built for Web, Android, and iOS platforms, ensuring users could access services through their preferred devices. Language support was expanded to include English and Amharic, making the solution inclusive and user-friendly for Ethiopia’s diverse population.
05
Workflow Transformation
Instead of forcing abrupt changes, Digital Invea carefully incorporated existing manual processes into its digital workflows, ensuring smooth adoption and continuity for government staff and applicants alike. Beyond digitization, the system was equipped with an activity tracking system, complete with real-time notifications, so applicants were kept informed at every stage, from submission to approval. This transparency not only reduced uncertainty but also strengthened trust between citizens and their government.
06
Project Tech Stacks
Frontend
Angular
Backend
Spring Boot
Database
MongoDB
Mobile Development
Android
iOS
Cloud Services
AWS
DevOps & Infrastructure
Docker
Authentication & Security
JWT
SSL
Other Tools & Integrations
Firebase
Chase
Project Management & CI/CD
GitHub
Azure DevOps
AWS CodeBuild
Results
The rollout of Digital Invea brought measurable and transformative results for both citizens and the Ethiopian government. Within a short span, the platform achieved widespread adoption, with more than 100,000 active users and over 150,000 installations across mobile platforms. The shift from manual to automated workflows led to significant efficiency gains, cutting processing times drastically and reducing administrative bottlenecks. Citizens placed greater trust in the system thanks to enhanced security measures, including real-time video verification, legally recognized e-signatures, and tamper-proof documentation certified by GlobalSign. Importantly, the platform extended its global reach, enabling Ethiopian nationals living abroad to access passport and ID services without the need for physical presence at local offices. Above all, user feedback underscored a marked improvement in satisfaction, as transparency, trackability, and convenience replaced uncertainty and delays.
Conclusion
Digital Invea stands as a powerful example of how technology can reshape government services to better serve citizens. By automating Ethiopia’s passport and origin ID processes, the platform not only streamlined efficiency and accessibility but also restored public trust in critical identification systems. With its strong digital foundation and potential for continuous enhancement, Digital Invea continues to simplify complex documentation services while strengthening the connection between Ethiopian nationals and their homeland. More than just a technology project, it reflects Treinetic’s expertise in building secure, scalable, and citizen-focused solutions, bridging the gap between governance and innovation, and ultimately improving the lives of communities around the world.